about us

who we are and what we do

At Lumen, our customers are at the heart of everything we do. Their satisfaction and success drive our passion for excellence and innovation, and we strive to build long-lasting relationships with each and every one of them.

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Our approach

We operate in an industry where negative experiences are often anticipated, we aim to defy expectations and deliver exceptional service. Where many competitors make grand promises to only fall short, we distinguish ourselves by backing up our words with tangible actions - as you can see in our Google Reviews

We believe that by always striving for the highest standards of workmanship and staying at the forefront of technological advancements, we will make a positive impact on our customers' lives and the environment we live in.

We recognise that many companies have room for improvement in customer care, transparency and the environment. By taking proactive steps we are determined to make a positive impact within our industry and reshape its perception.

the team
Andrew Walker
Managing Director
Andrew Walker
Managing Director
Andrew Walker
Managing Director
Andrew Walker
Managing Director
Andrew Walker
Managing Director
Andrew Walker
Managing Director
our vision
Our vision is to be a leader in the electrical services industry for standards of service and customer care. To build a company culture where staff and customers feel truly valued. We are committed to the utmost professionalism. We will do this by always being reliable and on time, not cutting corners, being transparent on pricing and open communications at every stage.
Why should you choose Lumen?
Solutions-based thinking and approach
We adopt a solutions based mindset to address your specific needs and challenges. We don’t just provide generic services, instead we take the time to understand your situation, consider the factors and tailor solutions that meet your requirements effectively.
Efficient and effective communication
We understand the importance of clear and prompt communications, for that reason we prioritise smooth interactions and ensure everyone is well informed throughout the experience.
Strong focus on the end result/outcome
We aim to exceed your expectations always, by understanding your needs and working diligently to deliver it. Whether its a project or ongoing electrical services - we are here to make your life easier.
Transparent Pricing Structure
From Lumen you can expect transparent and fair pricing, free from hidden fees or unexpected charges. We will provide detailed and accurate cost estimates upfront, allowing you to make informed decisions without any surprises along the way.
Reliable and Guaranteed Service
When you choose Lumen, you can trust that our services will be dependable, consistent and of the highest quality. We utilise the latest technology and follow industry best practices to ensure our work is reliable, safe and compliant to all relevant regulations. All of our workmanship is covered by a 12 month guarantee.
Local to Edinburgh
We are locally based in Edinburgh, and only cover this area so that we can focus on delivering high quality service to our clients. In addition all of our material stockists and support contractors are based locally here in Edinburgh too, enabling us to quickly respond to client needs.

our values

We are approachable
We always speak with a smile and are easy to work with
We are accountable
We will always take responsibility for our actions
We are trustworthy
We are open and honest and always do the right thing
We are competent
We work reliably and efficiently with attention to detail
Quick response
Friendly staff
On
time
transparent fees
Client Testimonials
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The thing with tradesmen is that it’s not down to just the price. You want a team who will turn up when they say they will, and give you good value for money. It takes a lot of time trying to find tradesmen – so when they do a good job – you stick with them!
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Alan Seywright
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Absolutely delighted. I needed some urgent work done to bring electrics up to code to be able to sell. Lumen were able to get me a convenient appt, good communication about the timing, accurate quote and time it would take. Cleaned up and very thorough and professional. Highly recommend.
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Kiki Belle
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It was the first time we had used the company. Everything about the work was very professional and efficient. Quick responses, giving clear dates for the work. They arrived on time and carried out the work quickly and tidily. A very positive experience and would not hesitate to use them again.
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John Whitelock
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Excellent service, we had a few small jobs needing done and it was great to find a company prepared to take small jobs on. Very pleased with the friendly service, quality of the work done and time taken to make sure I was familiar with a new timer switch.
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Lenore Simson
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We were extremely happy with the way Lumen performed at every turn. They responded quickly to our request for a quote, promptly arranged a time and date to do the work, arrived on time, were polite, professional and tidy. There was even a follow up phone call to check that we were satisfied customers. This is how businesses should be run. We would highly recommend Lumen.
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Beve Watson

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